A couple weeks ago, my laptop was infected with a malware/adware
virus. My virus program detected it & (supposedly) cleansed it. A
week later the same symptoms from the malware appeared so I ran another
scan and the same virus was detected & quarantined.
The symptoms continued. I ran another quick scan - no virus detected. i
ran a complete scan - no virus detected. Still, the symptoms remain! I
ran to Microsoft Security Scanner - no virus detected! I then downloaded
Windows Defender Offline on a different
clean laptop & burned an iso file onto a CD-R. After many hours of
research & w/some help from my computer guru, I was abled to boot my
laptop from this CD-R only to get the dreaded:
This app can't be started.
Error: Unable to detect a Windows system drive. This could be due to missing drivers, an encrypted drive, or a corrupted Windows installation.
Error Code:0x8004cc01
I do not want to reload Windows, my laptop is kept up to date & it's for personal use, so I doubt the hard drive is encrypted. Here are the specicics
Dell Inspiron 7720 (17R Special Edition)
Intel Core i7-3630QM CPU @2.4 Ghz
64-bit opsys/64-based processor
Windows 8.1
The virus is Win 32 - CouponRuc & it makes browsing the internet impossible due to constant pop-ups.
What is this error message & how do I get rid of this thing?!?!
Ans
When offered, uncheck: Enable free trial of Malwarebytes Anti-Malware Premium.
Some reading:
About those Toolbars and Add-ons - Potentially Unwanted Programs (PUPs)
http://www.bleepingcomputer.com/forums/t/407147/answers-to-common-security-questions-best-practices/?p=3187642
This app can't be started.
Error: Unable to detect a Windows system drive. This could be due to missing drivers, an encrypted drive, or a corrupted Windows installation.
Error Code:0x8004cc01
I do not want to reload Windows, my laptop is kept up to date & it's for personal use, so I doubt the hard drive is encrypted. Here are the specicics
Dell Inspiron 7720 (17R Special Edition)
Intel Core i7-3630QM CPU @2.4 Ghz
64-bit opsys/64-based processor
Windows 8.1
The virus is Win 32 - CouponRuc & it makes browsing the internet impossible due to constant pop-ups.
What is this error message & how do I get rid of this thing?!?!
Ans
Attack it with these. You might not need HitmanPro.
Remove Adware & PUPs with these tools. Check for updates first
and then scan with each one at a time until your machine is clean.
Malwarebytes (Get the free version)
https://www.malwarebytes.org/free/
https://www.malwarebytes.org/free/
When offered, uncheck: Enable free trial of Malwarebytes Anti-Malware Premium.
HitmanPro (30 day free trial)
http://www.surfright.nl/en/hitmanpro
http://www.surfright.nl/en/hitmanpro
If necessary, reset your browsers. For IE:
http://windows.microsoft.com/en-us/windows7/reset-internet-explorer-settings
http://windows.microsoft.com/en-us/windows7/reset-internet-explorer-settings
Some reading:
About those Toolbars and Add-ons - Potentially Unwanted Programs (PUPs)
http://www.bleepingcomputer.com/forums/t/407147/answers-to-common-security-questions-best-practices/?p=3187642
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