Security info & security codes
Security info is an alternate email address or phone number you add to your account. If you forget your password, or if someone else is trying to take over your account, we send a security code to that alternate email or phone number. When you send the code back to us, then we know that you’re really you, and we can get you back in to your Microsoft account.
Add security info
- Go to the Security settings page, and sign in with your Microsoft account.
- Under Security info helps keep your account secure, choose Add security info.
- Follow the instructions to enter your email or phone number, then press Next.
- We’ll send a security code to the email or phone number you just gave us. Enter that security code, and press Next again. Your new security info will appear in your list.
Remove security info
- Go to the Security settings page, and sign in with your Microsoft account.
- If you’re asked to enter a security code to continue, and you can’t get that code, choose I don't have any of these or I can't verify my account from the drop-down list, then follow the instructions.
- If you weren’t asked for a security code, you’ll see your security info under Security info helps keep your account secure. Choose Remove for any you want to remove, and add new security info when prompted.
When you remove all your security info, there’s a
30-day wait during which we help protect sensitive parts of your account
so nobody can change your security settings or use your payment
options. You can use your email, Skype, OneDrive,
and devices as usual, though if you’ve turned on two-step verification,
you’ll need to use a trusted device or app passwords you’ve set up for
your devices.
After the 30 days, you’ll be notified that the wait is over and it’s time to enter new security info.
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